Support
Get in touch
Email support@deltra.app and we'll reply within two working days. It helps to include your iPhone model, iOS version and the DELTRA version (Profile → Version). Please don't send progress photos unless we ask.
Your data and privacy
Where is my data stored?
On your iPhone. Workouts, check-ins, photos and weight all live in DELTRA on your device. If you make an account, a private backup is kept too. See the privacy policy.
Are my progress photos uploaded anywhere?
Only if you choose. Photo backup is off by default; turn it on in Profile → Account → Back up progress photos. Photos also stay out of your camera roll unless you turn on Profile → Privacy → Also save photos to my library.
Can I lock DELTRA with Face ID?
Yes. Profile → Privacy → Lock with Face ID. DELTRA also hides its screen in the app switcher.
How do I turn off usage stats?
Profile → Privacy → Share anonymous usage. The stats only show which features are used, never your photos, body or workout numbers.
How do I export my data?
Profile → Your data → Export my data. You get every workout, check-in and weigh-in as JSON, plus a CSV of every set.
How do I delete my account?
Profile → Account → Delete account. This removes your sign-in and your backup, including any backed-up photos. Everything on your iPhone stays until you delete the app or its data.
Backup and new phones
How do I back up?
Create an account in Profile → Account (Sign in with Apple or email). DELTRA then backs up after each workout and check-in, and when you leave the app. You can also tap Back up now.
How do I move to a new iPhone?
Install DELTRA on the new phone and choose "I already have an account" during setup. Your workouts, check-ins and settings come back, and your photos too if photo backup was on.
Check-ins and photos
How do I get my photos to line up week to week?
Use the same spot, light and distance each week. The faint ghost of last week's photo and the pose guide help you match it, and the level shows when your phone is straight. You can shoot with the volume buttons. If a photo is slightly off, adjust it on the timeline with the alignment editor.
Can I skip a week or change my check-in day?
Yes. Check in whenever suits you; the timeline keeps the order. Change the reminder day in Profile → Reminders → Check-in day, or turn weekly check-ins off in Profile.
I deleted a check-in by mistake
Deleted check-ins are kept for 30 days. Restore them from Profile → Privacy → Recently deleted.
Apple Health and reminders
What does DELTRA use from Apple Health?
Steps, body weight and body fat (for example from a smart scale). It can also save your workouts and weigh-ins to Health. Connect or change this in Profile → Health, and in the Health app under Sharing → Apps.
My reminders aren't arriving
Check Profile → Reminders, then your iPhone's Settings → Notifications → DELTRA, and make sure a Focus mode isn't silencing them.
Subscriptions
What's free and what's premium?
Logging, programmes, weekly check-ins, your full timeline and all your progress history are free, always. Premium adds tools such as video exports, Compare and Play.
How do I cancel or manage my subscription?
On your iPhone: Settings → your name → Subscriptions → DELTRA. Cancel at least 24 hours before the renewal date to avoid being charged. If you cancel during a free trial, you won't be charged.
I've paid but premium isn't unlocked
Use Restore purchases in Profile, signed in with the same Apple Account you paid with.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.